Privacy Notice

 

Privacy Notice

Welcome to Evidensia Eläinlääkäripalvelut Oy, which is part of IVC Evidensia. This notice explains how we collect, use and protect your information, who we may share it with and what rights you have. This notice covers most of the ways you interact with us, through the website, at our facilities, on social media or through our app. 

If we need to use your personal information in a different way or for reasons not covered by this notice, we will inform you. We will also update this notice from time to time.

1. Who We Are

Evidensia Eläinlääkäripalvelut Oy is a data controller compliant with data protection laws. Both Evidensia and Omaeläinklinikka are part of the IVC Evidensia Group.

Personal information processed by a company within the Group may also be shared with other Group companies if necessary—for example, to provide you with our services or to support you, if we have a legal obligation or if you have given us your consent.

IVC Evidensia has appointed a Data Protection Officer. If you have any questions about this notice, including requests to exercise your legal rights, please contact them:

  • By post – IVC Evidensia: Data Protection Officer, The Chocolate Factory, Keynsham, Bristol, BS31 2AU, United Kingdom.
  • By email - gdpr@evidensia.fi.

Other Controllers

When you use our website and click on external links or visit our social media pages, your personal information may also be processed by the providers of those services—for example, Meta (Facebook) or Twitter. These websites collect additional information about you for their own purposes, separately from IVC Group.

If IVC Group uses the information it collects, it may be jointly responsible with another company for how and why your personal information is used and for ensuring that it is protected.

2. What We Collect, How and Why?

Most of the personal information we collect is obtained directly from you when you use or request services from us or contact us. Technical information is generated when you use our website, our apps or other online services.

The information we collect may include:

  • Contact details, such as your name and address, including your email address and social media account details, if you contact us in this way, as well as location information if we direct you to local services;
  • Information about the services you use or request, customer service information, such as compliments or complaints, opinions and survey responses, contact details and information that our staff may record when providing services to you or your pet. This may also include recordings of calls made in connection with some of our services;
  • Financial information, including payments made, account and credit details;
  • Information about how you use our websites and online services, including social media pages, including technical identifiers such as cookies (more information here).

We collect this information so that:

  • We can provide the services you use or request and manage payment for them as part of our agreement with you;
  • We can improve the services we offer you and other customers, including collecting feedback from you through surveys, as part of our legitimate business interests;
  • We can manage our online and other services effectively and securely as part of our legitimate business interests and legal obligations to you;
  • We can meet our legal obligations, prevent or detect crime or protect the public interest, including the welfare of animals;
  • With your consent, we can provide you with information about products and services that may interest you.

If you do not want us to use some of your personal information, we may not be able to provide you with services—for example, payment or contact details.

We do not usually collect or use special categories of information, such as information about religion, sex life or health.

3. Who We Share Your Personal Information With

In addition to using service providers to support our business, we may share information with other separate organisations that are also data controllers. These may include:

  • The Finnish Food Authority, Regional State Administrative Agency and local municipal veterinarians
  • other veterinary experts, laboratories and providers and agencies of animal health services, if the personal information cannot be anonymised or is otherwise necessary.
  • Insurance and other professional and legal advisers
  • Debt collection agencies
  • Law enforcement agencies, fraud prevention agencies and other authorities
  • Companies you have approved (such as social media websites) 

If any part of our business is outsourced, sold or merged, we will share your information with the new service provider to the extent permitted by law, so that we can continue to provide services to you. It may use your personal information in the same way as described in this policy. We will, of course, inform you of any such changes and give you the opportunity to object to your information being shared with the new service provider.

4. International Transfers

IVC Evidensia is a multinational company, and some of our business processes may take place outside your home country. We ensure that your information continues to be protected in accordance with the same standards:

  • We ensure that the data protection authorities have approved the country as providing an adequate level of protection;
  • We ensure that the contracts approved by the regulatory authority protect your information and rights.

IVC Evidensia in Europe and the United Kingdom (UK) currently uses service providers in the following countries/regions:

  • United Kingdom (UK)
  • European Union (EU) /European Economic Area (EEA)
  • United States of America (USA)
  • India

5. Protecting Your Personal Information

We use security and other measures to protect your information and restrict access to and use of it, and to identify and handle suspected personal data breaches and other security threats.

We restrict access to your personal information to those employees, contractors, subcontractors and service providers who need to know it. They process your personal information only in accordance with our instructions, and they are subject to confidentiality obligations and other contractual terms to protect your information. 

6. Data Retention

We retain your information for as long as is reasonably necessary to fulfil the purposes for which we collected it, including to meet legal, regulatory, tax or reporting requirements. 

7. Managing Your Own Information 

Under the data protection laws of the United Kingdom and the EU, you have certain important rights. In brief, these include the following: 

  • Request information about how we use your information 
  • Request a copy of your personal information 
  • Request that we correct inaccurate personal information. 
  • Request that we do not make automated decisions based on your information (don't worry, we don't). 
  • Request that we delete your information 
  • if you have been asked for and have given us your consent, withdraw your consent. 
  • Request that we stop processing your information, in whole or in part.  
  • Request that we transfer parts of your personal information to another service provider. 

Some of these rights may be restricted in certain circumstances or may be subject to exceptions. If you want to exercise your rights or make a complaint, contact gdpr@evidensia.fi.   

If we cannot resolve your complaint in the way you want, you can also make a complaint to the  local EU regulatory authority.