General terms and conditions
General Terms and Conditions
1. General
By using this website, you agree to these terms and conditions and undertake to comply with them. These terms and conditions explain who we are, how we deliver products to you, how you or we may change or terminate the agreement, what to do if problems arise, and other important information.
The user of Evidensia Kauppa is deemed to accept the terms and conditions in force at all times and undertake to comply with them when using the Service.
2. Service Provider
Trading name: Evidensia Kauppa
Company name: Evidensia Eläinlääkäripalvelut Oy
Address: Tammiston kauppatie 29, 01510 Vantaa
Business ID: 2494136-6
Evidensia Eläinlääkäripalvelut Oy is Finland's largest veterinary network, with clinics and 24/7 emergency animal hospitals across Finland. Evidensia Kauppa is part of Evidensia Eläinlääkäripalvelut Oy. However, Evidensia Kauppa is a separate entity from the clinics, and therefore has its own customer service. Evidensia's clinics or hospitals do not, therefore, handle customer service or other matters for Evidensia Kauppa.
Evidensia Kauppa's prices and offers are valid only in Evidensia Kauppa. Evidensia network locations follow their own pricing and are not bound by Evidensia Kauppa's prices and/or offers.
Orders from Evidensia Kauppa cannot be placed for collection at an Evidensia network veterinary clinic or animal hospital.
3. Privacy, cookies, delivery terms and returns
View our complaints policy here
4. Our website is intended only for users residing in mainland Finland
We deliver products only to mainland Finland. We do not deliver products to Åland or abroad. For this reason, the Service is intended only for persons residing in mainland Finland. We do not guarantee that our website's content is suitable for use or available in other locations.
5. Inspection of the delivery immediately upon receipt
Upon receipt of the delivery, the customer must inspect the delivered products for their condition and correctness. The customer must also ensure that the delivery contains all ordered products.
Evidensia Kauppa's shipment must be inspected immediately after receipt or at the latest within 7 days of receipt. The customer must notify Evidensia Kauppa of any error immediately upon discovering it.
6. Usernames and passwords
If the user selects or is provided with a username, password, or other information as part of our security procedures, the user must treat this information as confidential. The user of the Service is responsible for storing and using this information.
If the user of the Service knows that anyone other than they themselves knows their username or password, they must notify the Service Provider without delay.
The Service Provider has the right to disable any usernames or passwords at any time if, in our opinion, the user has failed to comply with our terms of use of the Service.
7. Rights and obligations
The user has the right to use the Service in accordance with these terms and instructions. The Service Provider has the right at any time, without prior notice or liability for compensation, to change the Service or its content, restrict the use of the Service or its sections, or suspend or discontinue the provision of the Service, its content, or any section.
If the user has acted contrary to these terms or otherwise provided instructions in the Service, or contrary to laws/good practice, the Service Provider has the right to prohibit the user from continuing to use the Service.
8. Intellectual property rights
The Service and its content (such as text, images, product information, trademarks, identifiers, and software) are the property of the Service Provider or its cooperation partners and are protected by copyright laws and international copyright treaties, as well as other intellectual property rights.
The user may print or otherwise reproduce or store a copy of the Service's content on their own terminal device only for their own, non-commercial use.
9. Limitations of liability
We always operate in accordance with Finnish law. We therefore do not exclude or limit our liability to the user of the Service in any way if doing so would be contrary to the law.
The Service may contain links to goods or services that we offer through our other websites or that are provided by third parties. The purchase and use of these goods or services are subject to the terms and conditions of the respective websites or third parties. We assume no liability whatsoever for them.
The Service Provider is not liable for any damage resulting from the use of the Service or its content, or from the inability to use them, or from these terms, unless otherwise required by applicable mandatory law.
Force Majeure clause: The Service Provider is not liable for any breach of contract resulting from circumstances beyond the Service Provider's control.
10. Changes to the terms
The Service Provider has the right to change these Terms at its discretion. Changes to the Service Terms will take effect when the new terms are published.
11. Dispute resolution and applicable law
The parties shall endeavor to resolve any disputes primarily through negotiations.
These contractual terms are governed by Finnish law. If the parties cannot reach an agreement on a matter, the dispute shall be resolved in Finland, at the Eastern Uusimaa District Court. A consumer user has the right to bring the dispute before the district court of their own place of residence or the Consumer Disputes Board. Consumer advice: www.kkv.fi/kuluttajaneuvonta