Complaints
Inspect the condition of the delivery immediately upon receipt
Upon receiving the delivery, inspect the condition and correctness of the delivered products. Also ensure that the delivery contains all the products you ordered.
You must inspect the Evidensia Kauppa shipment immediately after receipt or at the latest within 7 days of receipt. If you notice any missing items or errors in the delivery, you must contact Evidensia Kauppa without delay (on the same day the error is discovered).
If the product is defective
We are committed to offering a high-quality product range, but occasionally products may be defective. Evidensia Kauppa is responsible for product defects in accordance with consumer protection legislation. If the product is defective, our primary course of action will be to repair the defect or deliver a non-defective product in its place. The defective product must be returned.
For product complaints, send your order number, contact details, and photographs* to kauppa@evidensia.fi. You will receive instructions for returning the defective product by return email.
*Damaged/defective products and the shipping box in its entirety, including all possible damage and packaging materials, must be photographed so that the complaint can be processed.
To make the process easier, please send us:
- A description of the defect
- Photographs of the physical defect of the product
- Photographs of the shipping box in its entirety, including all possible damage and the packaging materials/method of packaging.
If items are missing from the delivery
If you notice any discrepancies in the delivery, please contact Evidensia Kauppa customer service as soon as possible at kauppa@evidensia.fi.
Other complaints
You can contact our customer service regarding any feedback related to our online store at kauppa@evidensia.fi.
We process all feedback as quickly as possible.